Remote Fibre Network Technician (Level 2 Support)

Placements24; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical aid

Retirement plan

Home office stipend

Remote work flexibility

Job summary

Placements24 is recruiting a Remote Fibre Network Technician for a fully remote support role. You will diagnose and resolve complex fibre issues, monitor performance, and escalate to Level 3 when needed, all from a home office.

Strong problem‑solving, clear customer communication, and proactive incident management are essential. You will document findings in the CRM and collaborate with internal teams to ensure timely resolutions.

Qualifications

• Proven fibre optic network support experience at Level 2 or higher.
• Solid understanding of fibre tech: splicing, termination and testing.
• Experience with diagnostic tools and IP networking basics.
• Ability to troubleshoot and communicate clearly with customers remotely.

Responsibilities

• Provide advanced remote technical support for fibre optic network issues, including connectivity, performance, and equipment troubleshooting.
• Analyze network performance data and logs to identify root causes of problems and implement effective solutions.
• Escalate unresolved issues to Level 3 support or engineering teams, providing detailed diagnostic information.
• Document all support interactions, resolutions, and technical findings in the CRM system.
• Collaborate with field technicians and other internal teams to ensure timely resolution of customer issues.
• Develop and maintain knowledge base articles and troubleshooting guides for common network problems.
• Monitor network health and performance using remote management tools, proactively identifying and addressing potential issues.
• Assist in the testing and validation of new network configurations and software updates.
• Participate in on‑call rotation as required to provide 24/7 support coverage.

Skills

Fibre optic knowledge

Remote support

Network diagnostics

Communication skills

Tools

OTDR

Power meters

Spectrum analyzers

Job description

About the Role

Our client, a rapidly growing telecommunications company, is looking for a dedicated and experienced Remote Fibre Network Technician to join their fully remote support team. This role is crucial for providing Level 2 technical support for their extensive fibre optic network infrastructure, serving customers across various regions. The successful candidate will diagnose and resolve complex network issues remotely, ensuring optimal performance and customer satisfaction. This position requires a proactive approach, excellent problem-solving skills, and the ability to work autonomously in a home-based environment. As a remote-first organisation, we provide the tools and support necessary for you to thrive from anywhere. This is an exceptional opportunity to contribute to a leading provider in the digital connectivity space, working from the comfort of your own home office, based near **Tembisa, Gauteng** but with no need for physical presence in an office.

Key Responsibilities

• Provide advanced remote technical support for fibre optic network issues, including connectivity, performance, and equipment troubleshooting.
• Analyze network performance data and logs to identify root causes of problems and implement effective solutions.
• Escalate unresolved issues to Level 3 support or engineering teams, providing detailed diagnostic information.
• Document all support interactions, resolutions, and technical findings in the CRM system.
• Collaborate with field technicians and other internal teams to ensure timely resolution of customer issues.
• Develop and maintain knowledge base articles and troubleshooting guides for common network problems.
• Monitor network health and performance using remote management tools, proactively identifying and addressing potential issues.
• Assist in the testing and validation of new network configurations and software updates.
• Participate in on‑call rotation as required to provide 24/7 support coverage.

Requirements

• Proven experience in fibre optic network support, preferably in a Level 2 or higher technical role.
• Strong understanding of fibre optic technologies, including splicing, termination, and testing methods.
• Proficiency with network diagnostic tools, such as OTDR, power meters, and spectrum analyzers.
• Familiarity with IP networking, including TCP/IP, DNS, DHCP, and routing protocols.
• Excellent troubleshooting and analytical skills, with a logical approach to problem‑solving.
• Strong communication and interpersonal skills, capable of explaining technical issues clearly to both technical and non‑technical audiences.
• Demonstrated ability to work independently and manage time effectively in a remote work setting.
• High‑speed internet connection and a dedicated, distraction‑free home office environment.
• Relevant industry certifications (e.g., FOA, CompTIA Network+) are advantageous.

Benefits

• Our client offers a competitive remuneration package, including a comprehensive medical aid scheme and a retirement savings plan.
• You will be provided with the necessary hardware and software to perform your duties effectively, along with a monthly stipend for home office expenses.
• Opportunities for ongoing training and professional development are readily available, including support for industry certifications.
• This role is designed for remote work, offering unparalleled flexibility and work‑life balance.
• You will be joining a collaborative and forward‑thinking team dedicated to excellence in customer service and network performance.
• Our client values its employees and fosters a culture of continuous learning and career growth.
• This position offers stability and the chance to advance within a thriving telecommunications sector.