Remote Customer Service & Order Coordination Specialist

Satellite Office; United States; Remote; USD 48,000 - 64,000; Full time

Benefits offered by this job

Full-time

Work from home

Monday–Friday schedule

Job summary

Satellite Office is seeking a customer service professional to join a distributed team. You will handle inbound calls, enter orders, and follow up on payments while liaising with Operations, Finance and sales. The role blends call handling with order management and admin tasks in a work-from-home setup.

You will communicate clearly in English, manage multiple orders, and maintain accurate records. The position offers Monday–Friday Australian business hours and room to grow with the company.

Qualifications

• 3+ years' experience in customer service, sales support, order entry or call-based B2B administration.
• Excellent spoken and written English, with a clear, confident phone manner.
• Experience with inbound and outbound customer calls.
• Strong order-entry accuracy: product codes, quantities, addresses, special instructions.
• Experience with an order-management, ERP or accounting system. Any system; we'll train you on ours.
• Comfort contacting customers to ask for a payment update. You don't need a collections background.
• Confidence with Outlook, Excel, shared folders and Teams.
• A home-office set-up with reliable high-speed internet, a quality headset and a quiet space.
• Availability to work Monday–Friday on Australian business hours.

Responsibilities

• Answer inbound calls (around 15–20 a day) about order status, product availability, deliveries and account questions.
• Make proactive follow-up calls to existing customers about orders, backorders, deliveries and overdue accounts.
• Enter manual orders from phone, email and order forms, checking details before they go through.
• Polite follow up on payments from an approved call list, and record every outcome clearly.
• Log everything in shared systems so calls, notes and next steps are visible to the team.
• Be the link between customer service, Operations, Finance and the commercial team, handing matters over with complete facts.
• Support the Australian office with basic reports, filing and admin as needed.

Skills

Customer service

Order entry

B2B administration

Telephone etiquette

ERP systems

Excel

Outlook

Teams

Tools

Unleashed

SAP Business One

Xero

MYOB

NetSuite

Microsoft Dynamics

Job description

Satellite Office is seeking a customer service professional to join a distributed team. You will handle inbound calls, enter orders, and follow up on payments while liaising with Operations, Finance and sales. The role blends call handling with order management and admin tasks in a work-from-home setup.

You will communicate clearly in English, manage multiple orders, and maintain accurate records. The position offers Monday–Friday Australian business hours and room to grow with the company.