Remote Customer Service Manager – Insurance Team Lead

Jose Herrera - State Farm Insurance Agent; Arlington (VA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job summary

Jose Herrera - State Farm Agent in Arlington, Virginia, is looking for a Customer Service Manager to enhance exceptional customer experiences and lead the customer service team. If you have 5+ years of customer service experience and strong leadership skills, this role is ideal for you.

You will be responsible for overseeing operations, developing policies, and training the team while enjoying benefits like a competitive salary and flexible work options.

Qualifications

• 5+ years of customer service experience.
• Strong leadership and organizational abilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage the customer service team and daily operations.
• Establish customer service policies and procedures.
• Address escalated customer complaints effectively.
• Train and guide customer service representatives.

Skills

Customer service

Leadership

Communication

Problem-solving

Bilingual Spanish

Job description

Jose Herrera - State Farm Agent in Arlington, Virginia, is looking for a Customer Service Manager to enhance exceptional customer experiences and lead the customer service team. If you have 5+ years of customer service experience and strong leadership skills, this role is ideal for you.

You will be responsible for overseeing operations, developing policies, and training the team while enjoying benefits like a competitive salary and flexible work options.