Customer Service Leader - Insurance Agency

Greg Lopeman; Chapel Hill, Carrboro (NC, NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Health insurance

Opportunity for advancement

Job summary

Greg Lopeman - State Farm Agent in Chapel Hill, NC is seeking an Office Manager to deliver exceptional customer experiences, oversee daily operations, and coordinate with team members.

You will resolve customer inquiries, develop service policies, mentor staff, and support community outreach. A licensed NC P&C would be required, with growth opportunities within the agency.

Qualifications

• 5+ years of experience in customer service.
• 2+ years in a managerial role.
• Licensed in NC for P&C.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem-solving

Team mentoring

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Health insurance
• Opportunity for advancement

ROLE DESCRIPTION:

As an Office Manager with Greg Lopeman, State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.
• Licensed in NC for P&C