Customer Service Manager — Lead & Grow Insurance Team

Greg Bartleski - State Farm Agent

Charlottesville (VA)

On-site

USD 50,000 - 125,000

Full time

4 days ago

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Benefits offered by this job

Competitive salary

Paid time off

Training & development

Salary/Hourly plus commission/bonus

Growth potential/Advancement within my

Valuable experience

Job summary

Greg Bartleski State Farm Agent in Charlottesville, VA seeks a Customer Service Manager to lead the agency's client services, relationships, and sales efforts. You will manage daily operations, train staff, and promote auto, home, and life insurance products to help clients manage risks.

The role emphasizes people skills, leadership, and a proactive approach to delivering exceptional customer experiences within a State Farm independent contractor agency.

Qualifications

Minimum 5 years in customer service, with 2+ years in a managerial role.
Excellent interpersonal and communication skills.
Self-motivated and results-driven, with a passion for helping people.

Responsibilities

Establish and nurture customer relationships and follow up as needed.
Provide prompt, accurate, and friendly service including inquiries on coverages, billing, and policy changes.
Develop leads, schedule appointments, assess needs, and promote appropriate products.
Oversee daily customer service operations and implement policies.
Handle escalated complaints and mentor junior team members.

Skills

Customer service

Leadership

Interpersonal skills

Self-motivated

Communication

Education

Property & Casualty license

Life & Health license

Job description

The role emphasizes people skills, leadership, and a proactive approach to delivering exceptional customer experiences within a State Farm independent contractor agency.

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