Customer Experience Manager - Insurance Team

State Farm Agent; Palm Harbor (FL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Palm Harbor, FL, is seeking a Customer Service Manager to lead the customer service team and enhance customer experiences. Responsibilities include overseeing daily operations, implementing service policies, and training staff.

Offering benefits such as a hiring bonus, health insurance, and a competitive salary between $45,000 and $50,000 per year. The ideal candidate will have strong leadership skills and be licensed in Florida.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership and organizational skills

Communication abilities

Problem-solving abilities

Education

Must be currently licensed (Florida 2-20/4-40 and 2-15)

Job description

State Farm Agent in Palm Harbor, FL, is seeking a Customer Service Manager to lead the customer service team and enhance customer experiences. Responsibilities include overseeing daily operations, implementing service policies, and training staff.

Offering benefits such as a hiring bonus, health insurance, and a competitive salary between $45,000 and $50,000 per year. The ideal candidate will have strong leadership skills and be licensed in Florida.