Remote Customer Service & Dispatch Coordinator

Socket.dev; East Norriton Township (Montgomery County); On-site; USD 22,000 - 33,000; Full time

Job summary

FiOptix Inc. is seeking a Customer Service Coordinator I for a remote role in the United States. The candidate will fulfill and dispatch service requests accurately and professionally, supporting multiple lines of business.

The role requires 3–6 months of call center experience, strong communication, and proficient MS Office skills. You will work under a Customer Service Manager and contribute to timely tickets and data integrity, potentially weekend shifts as needed.

Qualifications

• High school diploma, GED, or related trade school education.
• 3–6 months experience in an inbound/outbound call center environment.
• Proficiency in Microsoft Office and data entry.
• Ability to use an internal order processing system and a workforce management system.

Responsibilities

• Input, review, and evaluate service tickets and maintenance requests.
• Verify accounts are properly closed out.
• Assist customers across multiple lines of business via internal systems.
• Provide real-time responses to customer inquiries.
• Escalate high-priority service issues to field supervisors/managers.

Skills

Customer service

Communication

Detail-oriented

Multi-tasking

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Internal order processing system

Workforce management system

Job description

FiOptix Inc. is seeking a Customer Service Coordinator I for a remote role in the United States. The candidate will fulfill and dispatch service requests accurately and professionally, supporting multiple lines of business.

The role requires 3–6 months of call center experience, strong communication, and proficient MS Office skills. You will work under a Customer Service Manager and contribute to timely tickets and data integrity, potentially weekend shifts as needed.