Dispatch & Customer Support Coordinator

DataField Technology Services; Columbus (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

DataField Technology Services seeks a highly organized Customer Service & Dispatch Coordinator for a 6-month contract-to-hire role. You will manage calls, dispatch technicians, schedule visits, and support field operations while maintaining high attention to detail.

Ideal candidates thrive in fast-paced settings, adapt quickly, and balance multiple admin tasks. Proficiency in Outlook, Excel, and Word, plus ERP familiarity, is preferred for smooth operations.

Qualifications

• College degree, trade school, or equivalent experience.
• Experience in call center, dispatch, or admin support preferred.
• Experience in construction or facilities management is a plus.

Responsibilities

• Handle incoming customer calls, dispatch service technicians, track call status, schedule visits, and update site information.
• Create and dispatch work orders for planned maintenance and service tasks.
• Attend planning meetings and reconcile service paperwork.
• Manage Service Agreement work orders and ensure timely completion.
• Monitor subcontractor pricing and process invoicing.
• Enter purchase orders and customer data into internal systems.
• Maintain customer service binders and source parts for service work orders.
• Generate quotes with service supervisors and coordinate monthly maintenance schedules.
• Support training compliance and badge/access management for technicians.

Skills

Customer service

Dispatch coordination

Multitasking

Organizational skills

Phone etiquette

Microsoft Office

ERP systems

Education

College degree / trade school

Tools

Microsoft Outlook

Excel

Word

ERP systems

Job description

DataField Technology Services seeks a highly organized Customer Service & Dispatch Coordinator for a 6-month contract-to-hire role. You will manage calls, dispatch technicians, schedule visits, and support field operations while maintaining high attention to detail.

Ideal candidates thrive in fast-paced settings, adapt quickly, and balance multiple admin tasks. Proficiency in Outlook, Excel, and Word, plus ERP familiarity, is preferred for smooth operations.