Coordinator I/Customer Service

FiOptix; East Norriton Township, Northern (Montgomery County, KY); On-site; USD 25,000 - 28,000; Full time

Job summary

FiOptix is seeking a Coordinator I/Customer Service to fulfill and dispatch service requests with accuracy and timeliness. Operates from East Norriton, PA in a remote-capable, US-based role, supporting multiple lines of business and ensuring real-time customer communication.

This role requires a high school diploma or GED and 3–6 months of inbound/outbound call center experience, plus proficient computer and MS Office skills. Strong communication and organizational abilities are essential.

Qualifications

• High school diploma or GED required.
• 3–6 months in an inbound/outbound call center environment preferred.
• Proficient with computers and Microsoft Office; strong data entry skills.

Responsibilities

• Input, review, and evaluate trouble and maintenance tickets.
• Review accounts to verify closures.
• Assist customers across multiple lines of business via internal systems.
• Provide real-time customer contact for inquiries.
• Field inquiries from local office and respond promptly.
• Update supervisors/managers on high-priority issues.
• Drive resolution of difficult customer situations.
• Maintain data integrity with accurate work logs.
• Ensure appointments times are met and real-time updates provided.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Detail oriented

Multi-tasking

Education

High school diploma/GED

Tools

Microsoft Office

Internal order system

Workforce management system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Coordinator I/Customer Service

Full Time Professional East Norriton, PA, US

5 days ago Requisition ID: 1205

Salary Range: $18.00 To $20.00 Hourly

Job Title:Customer Service Coordinator I

Division:FiOptix Inc

FSLA Status: Non-Exempt

Reports To:Customer Service Manager

Job Summary:This position is responsible to fulfill and dispatch service requests in an accurate, timely, and professional manner.

Essential Duties and Responsibilities:

• Input, review, and evaluate trouble and maintenance tickets
• Review all accounts to verify each has been closed out correctly
• Assist customers over multiple lines of business via the appropriate internal systems and process
• Provide real time customer contact when inquiries are received
• Field incoming inquiries from the local office and respond in a timely manner
• Update the appropriate field supervisors and/or managers of any high priority service-related issues or escalations that require immediate attention
• Drive resolution of difficult customer situations; expand appropriately
• Maintain system data integrity through an accurate work log for all issued tickets
• Ensure appointment times are met and real-time updates are provided
• Other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

Education:High school diploma, general education degree (G.E.D.), or related trade school education

Experience:Three to six months experience working in an inbound/outbound call center environment

Technical Skills:

• Computer and Microsoft Office proficiency
• Expert data base entry and word processing skills
• Ability to utilize an internal order processing system
• Ability to utilize a workforce management system

Soft Skills:

• Strong verbal and written communication skills
• Highly organized and detail orientated
• Ability to multi-task and work in a fast-paced environment under tight deadlines
• Ability to work independently and as a member of various teams

Physical Requirements:

• Must be able to pass pre-employment screening that includes background and drug testing
• Must have a valid driver’s license and a driving record that meets Company requirements
• Ability to operate on a seven day per week schedule; weekend shifts may be required, and shifts may vary from week to week
• Ability to sit at a desk for 8-10 hours per day
• Ability to work on a computer for 8-10 hours per day
• Ability to work long and unpredictable hours

Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Job Title:Customer Service Coordinator I

Division:FiOptix Inc

FSLA Status: Non-Exempt

Reports To:Customer Service Manager

Job Summary:This position is responsible to fulfill and dispatch service requests in an accurate, timely, and professional manner.

Essential Duties and Responsibilities:

• Input, review, and evaluate trouble and maintenance tickets
• Review all accounts to verify each has been closed out correctly
• Assist customers over multiple lines of business via the appropriate internal systems and process
• Provide real time customer contact when inquiries are received
• Field incoming inquiries from the local office and respond in a timely manner
• Update the appropriate field supervisors and/or managers of any high priority service-related issues or escalations that require immediate attention
• Drive resolution of difficult customer situations; expand appropriately
• Maintain system data integrity through an accurate work log for all issued tickets
• Ensure appointment times are met and real-time updates are provided
• Other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

Education:High school diploma, general education degree (G.E.D.), or related trade school education

Experience:Three to six months experience working in an inbound/outbound call center environment

Technical Skills:

• Computer and Microsoft Office proficiency
• Expert data base entry and word processing skills
• Ability to utilize an internal order processing system
• Ability to utilize a workforce management system

Soft Skills:

• Strong verbal and written communication skills
• Highly organized and detail orientated
• Ability to multi-task and work in a fast-paced environment under tight deadlines
• Strong customer service orientation
• Ability to work independently and as a member of various teams

Physical Requirements:

• Must be able to pass pre-employment screening that includes background and drug testing
• Must have a valid driver’s license and a driving record that meets Company requirements
• Ability to operate on a seven day per week schedule; weekend shifts may be required, and shifts may vary from week to week
• Ability to sit at a desk for 8-10 hours per day
• Ability to work on a computer for 8-10 hours per day
• Ability to work long and unpredictable hours

Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Working Hours: Sunday- Wednesday 12:00 PM- 11:00 PM. This is a remote position. Company systems require you be based in the US.