Remote Customer Service & Coordination Specialist

Kellermeyer Bergensons Services, LLC; Oceanside (CA); Remote; USD 25,000 - 33,000; Full time

Job summary

Kellermeyer Bergensons Services, LLC is seeking a Customer Service Representative for a 100% remote call center role. You will handle inquiries, coordinate with vendors, and manage service records and orders with accuracy.

The ideal candidate has 1–2 years of relevant experience, strong communication, and proficient use of MS Office. Schedule includes weekends/holidays as needed, with emphasis on data integrity and customer satisfaction.

Qualifications

• 1–2 years of customer service experience or administrative procedures
• High School Diploma or GED; Bachelor's degree is a plus
• Demonstrated keyboarding skills of at least 40 wpm
• Ability to solve practical problems and deal with concrete variables

Responsibilities

• Create and manage Service Records, Service Orders, Case Records, IVR Management and QA Calls
• Communicate with customers and vendors by phone or email
• Triage inquiries by urgency and respond promptly
• Maintain detailed records of communications and actions taken
• Coordinate with internal departments to improve customer experience

Skills

Customer service

Communication

Attention to detail

Problem solving

Time management

Education

High School Diploma

Bachelor's degree a plus

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

Kellermeyer Bergensons Services, LLC is seeking a Customer Service Representative for a 100% remote call center role. You will handle inquiries, coordinate with vendors, and manage service records and orders with accuracy.

The ideal candidate has 1–2 years of relevant experience, strong communication, and proficient use of MS Office. Schedule includes weekends/holidays as needed, with emphasis on data integrity and customer satisfaction.