Remote Customer Service Consultant - Frontline & Payments

Virtual Staff 365; United States; Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Permanent work-from-home setup

Annual leave

Adhoc Bonus

HMO (Staff only)

Job summary

Virtual Staff 365 is helping a leading Australian mobile self-storage and moving provider to hire a Customer Service Consultant. The role focuses on delivering exceptional front-line service across phone, email and live chat to handle enquiries and resolve issues.

You will manage inbound calls, emails and live chat, maintain strong customer relationships, and support payments and scheduling. Training runs Monday to Friday during Australian hours, with a permanent roster including Saturdays after

Qualifications

• Proven experience in a customer service or administrative role handling inbound calls, email support and online chat.
• Strong conversational ability and phone-handling experience.
• Professional written English for live chat and email support.
• High level of verbal English with clear telephone manner.

Responsibilities

• Liaise with customers via phone, online chat, and email to deliver exceptional service.
• Handle high volumes of inbound calls and inquiries promptly and professionally.
• Resolve customer issues while maintaining composure under pressure.
• Conduct outbound calls to follow up with customers and provide updates.
• Maintain a positive, empathetic, and professional attitude across interactions.
• Assist customers with processing payments using payment management tools.
• Support day-to-day operational logistics and booking schedules.
• Operate and manage customer enquiries through online chat systems.
• Collaborate with internal teams to ensure seamless service delivery.
• Training roster is Monday-Friday Australian Working Hours; training lasts 1 month.
• Permanent roster post-training includes mandatory Saturday shifts.

Skills

Customer service

Phone handling

Email support

Live chat

English communication

Tools

Podium

Payment apps

Job description

Virtual Staff 365 is helping a leading Australian mobile self-storage and moving provider to hire a Customer Service Consultant. The role focuses on delivering exceptional front-line service across phone, email and live chat to handle enquiries and resolve issues.

You will manage inbound calls, emails and live chat, maintain strong customer relationships, and support payments and scheduling. Training runs Monday to Friday during Australian hours, with a permanent roster including Saturdays after