Customer Service Consultant

Virtual Staff 365; United States; Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Permanent work-from-home setup

Annual leave

Adhoc Bonus

HMO (Staff only)

Job summary

Virtual Staff 365 is helping a leading Australian mobile self-storage and moving provider to hire a Customer Service Consultant. The role focuses on delivering exceptional front-line service across phone, email and live chat to handle enquiries and resolve issues.

You will manage inbound calls, emails and live chat, maintain strong customer relationships, and support payments and scheduling. Training runs Monday to Friday during Australian hours, with a permanent roster including Saturdays after

Qualifications

• Proven experience in a customer service or administrative role handling inbound calls, email support and online chat.
• Strong conversational ability and phone-handling experience.
• Professional written English for live chat and email support.
• High level of verbal English with clear telephone manner.

Responsibilities

• Liaise with customers via phone, online chat, and email to deliver exceptional service.
• Handle high volumes of inbound calls and inquiries promptly and professionally.
• Resolve customer issues while maintaining composure under pressure.
• Conduct outbound calls to follow up with customers and provide updates.
• Maintain a positive, empathetic, and professional attitude across interactions.
• Assist customers with processing payments using payment management tools.
• Support day-to-day operational logistics and booking schedules.
• Operate and manage customer enquiries through online chat systems.
• Collaborate with internal teams to ensure seamless service delivery.
• Training roster is Monday-Friday Australian Working Hours; training lasts 1 month.
• Permanent roster post-training includes mandatory Saturday shifts.

Skills

Customer service

Phone handling

Email support

Live chat

English communication

Tools

Podium

Payment apps

Job description

Our client is a leading Australian mobile self-storage and moving provider. They offer convenient, flexible storage and moving solutions by delivering secure, weather-proof storage modules directly to customer doors. Their focus is on creating smooth, stress-free moving and storage experiences for clients across Australia.

They are now seeking to hire a Customer Service Consultant to deliver exceptional front-line service across phone, email, and live chat channels. This role is vital for handling customer enquiries, resolving issues under pressure, and maintaining strong customer relationships.

Job ResponsibilitiesCustomer Support & Enquiry Management

• Liaise with customers via phone, online chat, and email to deliver exceptional service
• Handle high volumes of inbound calls and customer enquiries promptly and professionally
• Resolve customer issues effectively while maintaining composure under pressure
• Conduct outbound calls to follow up with customers and provide updates
• Maintain a positive, empathetic, and professional attitude across every interaction
• Assist customers with processing payments using payment management tools
• Support day-to-day operational logistics and booking schedules
• Operate and manage customer enquiries through online chat systems
• Collaborate with internal teams to ensure seamless service delivery
• Initial training roster is Monday-Friday Australian Working Hours
• Training period runs for a minimum of 1 month until competency is assessed
• Permanent roster post-training includes mandatory Saturday shifts with a weekday rostered day off
• Proven experience in a customer service or administrative role managing inbound calls, email support, and online chat
• Strong conversational ability and phone-handling experience
• Professional written English skills for live chat and email support
• High level of verbal English proficiency with a clear telephone manner
• Exceptional problem-solving skills and the ability to multitask effectively
• High attention to detail, strong reliability, and excellent punctuality
• Full commitment to working permanent Saturday shifts as part of the post-training schedule

Nice-to-Have Skills

• Hands-on experience using online live chat platforms such as Podium
• Previous experience using payment processing applications
• Prior background working in logistics, self-storage, or service operations
• Permanent work-from-home set-up
• Dayshift (Australian Eastern Standard Time business hours)
• Full-time job
• HMO (STAFF only)
• Annual leave
• Adhoc Bonus