Remote Customer Service Agent – Italian/Spanish

OpenKrill; Stati Uniti; Remoto; USD 7700 - 11.000; Tempo pieno

Vantaggi offerti da questo lavoro

Home office

International team

40% discount on Fever events

Descrizione del lavoro

Fever is seeking a customer service specialist to join our remote team in Brazil. You will handle incidents via phone, email, and social media, providing accurate information and timely resolutions. Fluency in Italian and Spanish or English is required, with prior Zendesk experience preferred.

The role follows a 11:00 to 20:00 schedule, five days a week, with a one-hour break. You will contribute to a fast-growing, international company dedicated to transforming live entertainment.

Competenze

• Previous experience in User Support or Customer Service.
• Fluent in Italian and Spanish or English.

Mansioni

• Handle incidents via phone, email or social media.
• Provide accurate information and solve issues within time limits.
• Follow procedures and maintain records of interactions.

Conoscenze

Customer service experience

Time management

Detail oriented

Strumenti

Zendesk

Descrizione del lavoro

Fever is seeking a customer service specialist to join our remote team in Brazil. You will handle incidents via phone, email, and social media, providing accurate information and timely resolutions. Fluency in Italian and Spanish or English is required, with prior Zendesk experience preferred.

The role follows a 11:00 to 20:00 schedule, five days a week, with a one-hour break. You will contribute to a fast-growing, international company dedicated to transforming live entertainment.