Remote Customer Service Agent

TEKsystems; Atlanta (GA); Remote; Full time

Job summary

A leading educational company is seeking a remote contract role focused on assisting families and advocating for students. The position offers a Monday to Friday schedule, with responsibilities including inbound call support and maintaining student records. Ideal candidates have a year of call center experience and strong communication skills.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Time Off/Leave

Qualifications

• 1+ year of call center experience.

Responsibilities

• Assist families via inbound calls with questions and account updates.
• Advocate for students to help them navigate their enrollment experience.
• Maintain and document student records accurately in online systems.

Skills

Communication

Time Management

Job description

Opportunity to work for a large educational company remotely!

Anticipated Start Date: July 7th, 2025

You’ll enjoy…

Monday - Friday Schedule! Shift between 9am - 6pm

100% remote | Equipment provided

A day in the role…

• Assist families via inbound calls with questions and account updates.
• Advocate for students to help them navigate their enrollment experience.
• Review student accounts to address outstanding tasks and recommend actions for success.
• Organize workflow to ensure time management, data integrity, communication, and student retention.
• Maintain and document student records accurately in online systems.
• Participate in outbound calls for onboarding and retention.
• Protect student privacy by complying with FERPA regulations.

Experience Needed

• 1+ year of call center experience

This position is a contract role anticipated to go through October 31, 2025.

Pay And Benefits

The pay range for this position is $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plans, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 23, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services, helping accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We are a team of 80,000 professionals working with over 6,000 customers, including 80% of the Fortune 500 companies across North America, Europe, and Asia. We partner with clients for our scale, full-stack capabilities, and speed. We are strategic thinkers and hands-on collaborators, helping customers capitalize on change and master technological momentum. We’re committed to building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

The company is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.