Remote OCCC Customer Service Agent_Seasonal

Orkin; Atlanta (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the pest control industry is seeking customer service representatives to join their team. This role offers flexible scheduling, remote work opportunities, and a comprehensive training program. Candidates will engage with customers, manage relationships, and assist with inquiries while being part of a collaborative and safety-focused environment.

Benefits

Flexible Scheduling

Career Advancement Opportunities

Comprehensive Training Program

Qualifications

• 1-2 years of customer service experience, preferably in a call center environment.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide exceptional customer service and support during peak call volumes.
• Identify and pursue opportunities for cross-selling and upselling services.
• Manage customer relationships to ensure high satisfaction and retention.

Skills

Customer Service

Communication

Time Management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Employer Industry: Pest Control Services

Why consider this job opportunity:
- Salary of $16.73 per hour plus 3% sales commission
- Opportunity for career advancement and potential full-time employment based on performance
- Comprehensive four-week training program to equip you with essential skills
- Flexible scheduling options, including nights, weekends, and holidays
- Work remotely from your home office with provided equipment
- Engage in a fun and collaborative work environment with a strong focus on safety and professionalism

What to Expect (Job Responsibilities):
- Provide exceptional customer service and support during peak call volumes
- Identify and pursue opportunities for cross-selling and upselling services
- Manage customer relationships to ensure high satisfaction and retention
- Assist with billing inquiries, credit issues, and unpaid debt recovery
- Schedule termite inspections and make welcome calls to new customers

What is Required (Qualifications):
- High School Diploma or GED
- 1-2 years of customer service experience, preferably in a call center environment
- Ability to pass a background check and drug screening
- Completion of a Culture Index assessment and verification of internet speed
- Proficient in Microsoft Office and comfortable with various software applications

How to Stand Out (Preferred Qualifications):
- Previous experience in a fast-paced customer service role
- Strong interpersonal and communication skills
- Proven ability to manage time efficiently and prioritize tasks
- Familiarity with gamification tools and performance measurement methods

#PestControl #CustomerService #RemoteWork #CareerGrowth #SalesOpportunity

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