Remote OCCC Customer Service Agent_Seasonal

Clark Pest Control; Atlanta (GA); Remote; USD 30,000 - 35,000; Full time

Job summary

A leading company in pest management services is seeking a customer service representative to provide exceptional support and manage customer relationships. This role offers flexible scheduling, remote work options, and opportunities for career advancement. Ideal candidates will have a high school diploma and experience in customer service, particularly in a call center environment. Join a dynamic team and enhance your skills through comprehensive training.

Qualifications

• 1-2 years of customer service experience, preferably in a call center.
• Ability to complete assessments and pass background checks.

Responsibilities

• Provide exceptional customer service during peak season.
• Manage customer relationships and resolve billing issues.
• Identify cross-selling and up-selling opportunities.

Skills

Customer Service

Communication

Time Management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Employer Industry: Pest Management Services

Why consider this job opportunity:
- Salary up to $16.73 per hour plus 3% sales commission
- Opportunity for career advancement and potential full-time employment based on performance
- Work remotely from your home office with provided equipment
- Comprehensive four-week training program to equip you with essential skills
- Engaging work environment with gamification methods to enhance performance
- Flexible scheduling options, including nights, weekends, and holidays

What to Expect (Job Responsibilities):
- Provide exceptional customer service and support during peak season with heavy call volume
- Manage customer relationships to ensure best-in-class service
- Identify cross-selling and up-selling opportunities to enhance customer retention
- Resolve billing and customer credit issues efficiently
- Schedule new inspections and make outbound welcome calls to new customers

What is Required (Qualifications):
- High School Diploma or GED
- 1-2 years of customer service experience, preferably in a call center
- Ability to complete a Culture Index assessment and pass a computer assessment
- Verification of internet speed and ability to pass a background and drug screen
- Excellent interpersonal and communication skills

How to Stand Out (Preferred Qualifications):
- Strong computer skills in various software and web-based applications
- Proficiency in Microsoft Office
- Experience in a high-volume customer service role
- Strong time management and task prioritization abilities
- Demonstrated empathy and soft skills in customer interactions

#PestManagement #CustomerService #RemoteWork #CareerGrowth #FlexibleSchedules