Remote OCCC Customer Service Agent_Seasonal

HomeTeam Pest Defense; Atlanta (GA); Remote; Full time

Job summary

A leading company in pest control services is seeking a remote customer service representative. This role offers flexible scheduling, a comprehensive training program, and opportunities for career advancement based on performance. Ideal candidates will have strong communication skills and a high school diploma.

Benefits

Comprehensive training program

Flexible scheduling options

Opportunity for career advancement

Qualifications

• 1-2 years of customer service experience, preferably in a call center.
• Ability to complete a Culture Index assessment.

Responsibilities

• Manage customer relationships to ensure top-tier service.
• Handle heavy call volumes during peak season.
• Assist customers in resolving billing and credit issues.

Skills

Customer Service

Communication

Interpersonal Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Employer Industry: Pest Control Services

Why consider this job opportunity:
- Salary of $16.73 per hour plus 3% sales commission
- Opportunity for career advancement and potential transition to regular full-time employment based on performance
- Work remotely from the comfort of your home
- Comprehensive four-week training program to equip you with essential skills
- Dynamic and engaging work environment with gamification methods to enhance performance
- Flexible scheduling options, including nights, weekends, and holidays

What to Expect (Job Responsibilities):
- Manage customer relationships to ensure top-tier service
- Handle heavy call volumes during peak season, starting around February
- Identify and pursue opportunities for cross-selling and upselling services
- Assist customers in resolving billing and credit issues
- Schedule new termite inspections and make outbound welcome calls to new customers

What is Required (Qualifications):
- High School Diploma or GED
- 1-2 years of customer service experience, preferably within a call center
- Ability to complete a Culture Index assessment
- Verification of internet speed and ability to pass a computer assessment
- Must pass a background check and drug screening

How to Stand Out (Preferred Qualifications):
- Strong computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Excellent interpersonal and communication skills
- Comfortable working in a high-volume environment
- Ability to prioritize tasks effectively and manage time efficiently

#PestControl #CustomerService #RemoteWork #CareerOpportunity #FlexibleScheduling

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