Remote OCCC Customer Service Agent_Seasonal

Northwest Exterminating; Atlanta (GA); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in the pest control industry is seeking customer service representatives to manage relationships and provide solutions. This role offers remote work, a comprehensive training program, and opportunities for career advancement. Ideal candidates will have strong communication skills and a background in customer service. Join a supportive team focused on customer satisfaction and retention.

Benefits

Comprehensive training program

Career advancement opportunities

Remote work from home office

Qualifications

• 1-2 years of customer service experience, preferably in a call center environment.
• Ability to pass a computer assessment and background check.

Responsibilities

• Manage customer relationships to ensure best-in-class service.
• Assist customers by providing solutions to retain business and resolve billing issues.
• Identify opportunities for cross-selling and upselling products and services.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Employer Industry: Pest Control Services

Why consider this job opportunity:
- Salary up to $16.73 per hour plus 3% sales commission
- Opportunities for career advancement and potential full-time employment based on performance
- Work remotely from your home office
- Comprehensive four-week training program to ensure success in the role
- Supportive and collaborative work environment with a focus on safety and professionalism
- Chance to make a positive impact on customer satisfaction and retention

What to Expect (Job Responsibilities):
- Manage customer relationships to ensure best-in-class service
- Assist customers by providing solutions to retain business and resolve billing issues
- Identify opportunities for cross-selling and upselling products and services
- Schedule new inspections and make outbound calls to welcome new customers
- Utilize gamification tools to measure performance and engagement

What is Required (Qualifications):
- High School Diploma or GED
- 1-2 years of customer service experience, preferably in a call center environment
- Ability to pass a computer assessment and background check
- Verification of internet speed and a suitable home office setup
- Strong interpersonal and communication skills, with proficiency in Microsoft Office

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced, high-volume customer service role
- Ability to work flexible hours, including nights, weekends, and holidays
- Familiarity with gamification tools or performance measurement techniques
- Strong problem-solving skills and ability to prioritize tasks effectively

#PestControl #CustomerService #RemoteWork #CareerGrowth #SalesIncentives

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