Remote OCCC Bilingual Spanish Customer Service Agent

HomeTeam Pest Defense; Atlanta (GA); Remote; Full time

Job summary

A leading company in pest management services is seeking motivated individuals for customer service roles. This position offers flexible schedules, comprehensive training, and the opportunity to work from home. Ideal candidates will have strong communication skills and experience in sales. Join a dynamic team and enjoy benefits like medical coverage, a 401(k) plan, and more.

Benefits

Medical, dental, vision

Paid time off (PTO)

401(k) plan with company match

Employee stock purchase plan

Comprehensive training program

Qualifications

• 1-2 years of commissioned sales and customer service experience, preferably in a call center.
• Ability to pass a background check and drug screen.

Responsibilities

• Identify customers’ needs and provide customized solutions.
• Manage customer relationships to ensure excellent service.
• Support the field's peak season with heavy call volume.

Skills

Bilingual in English and Spanish

Strong computer skills

Excellent interpersonal skills

Communication skills

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Employer Industry: Pest Management Services

Why consider this job opportunity:
- Salary of $17.73/hour minimum plus potential for commissions
- Flexible work schedules, including nights, weekends, and holidays
- Comprehensive training program to equip you with essential skills
- Medical, dental, vision, paid time off (PTO), 401(k) plan with company match, and employee stock purchase plan
- Opportunity to work from home with provided equipment
- Engaging work environment with gamification methods to enhance performance

What to Expect (Job Responsibilities):
- Identify customers’ needs, clarify information, and provide customized solutions
- Manage customer relationships to ensure excellent service
- Support the field's peak season with heavy call volume
- Identify opportunities for cross-selling and up-selling
- Assist customers with remedies to retain business

What is Required (Qualifications):
- High School diploma or GED
- 1-2 years of commissioned sales and customer service experience, preferably in a call center
- Bilingual in English and Spanish (both written and oral)
- Ability to pass a background check and drug screen
- Strong computer skills and proficiency in Microsoft Office

How to Stand Out (Preferred Qualifications):
- Experience in direct sales or phone sales
- Completion of a Culture Index Survey to assess work style and preferences
- Comfortable working in a high-volume role
- Excellent interpersonal and communication skills
- Ability to prioritize tasks and manage time efficiently

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