Remote Customer Care Advocate

Crghouston; Corpus Christi (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

The Crghouston Corporation in Corpus Christi, TX is seeking a detail-oriented Customer Service Advocate to create excellent customer experiences in the Child Care Services office. The role focuses on attendance determination, eligibility verification, and data accuracy, with bilingual English/Spanish preferred.

Ideal candidates will handle customer and provider inquiries, input data into FACS and other databases, and support management in improving procedures that drive satisfaction and data

Qualifications

• Requires strong customer service and data-entry skills.
• Ability to verify eligibility and perform calculations from documentation.
• Inputs customer data accurately into databases and systems.
• Works with management to implement procedures that improve satisfaction and data integrity.

Responsibilities

• Takes immediate action to address and resolve customer and provider complaints.
• Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
• Answers all customer contact requests as directed; receives and inputs customer details into correct databases.
• Determines eligibility of the customer by verifying records and performing mathematical calculations based on documentation presented.
• Enters data into databases including the Financial Aid Communication System (FACS).
• Works with Management to implement procedures that positively affect customer satisfaction.

Skills

Customer service

Data entry

Communication skills

Problem solving

Bilingual English/Spanish

Education

Associates Degree or equivalent experience

Tools

FACS

Job description

The Crghouston Corporation in Corpus Christi, TX is seeking a detail-oriented Customer Service Advocate to create excellent customer experiences in the Child Care Services office. The role focuses on attendance determination, eligibility verification, and data accuracy, with bilingual English/Spanish preferred.

Ideal candidates will handle customer and provider inquiries, input data into FACS and other databases, and support management in improving procedures that drive satisfaction and data