Remote Customer Service Advocate

BlueCross and BlueShield of South Carolina; United States; Remoto; USD 24.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Subsidized health plans

Dental coverage

Vision coverage

401k retirement savings with company +

Life Insurance

Paid Time Off

On-site cafeterias and fitness centers

Education Assistance

Service Recognition

National discounts to movies, theaters

Descrizione del lavoro

BlueCross and BlueShield of South Carolina is seeking a customer support specialist to provide prompt, accurate, and courteous responses to inquiries across phone, email, web, and walk-ins. You will research as needed and document inquiries thoroughly.

The position is full-time and remote anywhere in the United States. Training lasts six weeks with extended hours; afterwards, standard schedule is 8:30am–5:00pm CT. Background checks may require US residency per CMS guidelines.

Competenze

• Required Education: High School Diploma or equivalent
• Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
• Required Software and Other Tools: Basic computer operating skills. Standard office equipment.

Mansioni

• Responds to inquiries via telephone, written correspondence, web, or walk-in; documents inquiries accurately and timely.
• Initiates or processes adjustments or performs research to resolve inquiries; coordinates with other departments as needed.
• Provides feedback to management regarding customer problems and needs; maintains records on complaints and follows through until resolved.
• Maintains knowledge of quality work instructions and company policies; participates in process improvements and maintains productivity, quality, and timeliness standards.
• Identifies and reports suspected fraudulent activities and system errors to appropriate departments.

Conoscenze

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Stress management

Judgment

Customer service

Tech skills

Formazione

High School Diploma or equivalent

Strumenti

Basic computer skills

Office equipment

Descrizione del lavoro

BlueCross and BlueShield of South Carolina is seeking a customer support specialist to provide prompt, accurate, and courteous responses to inquiries across phone, email, web, and walk-ins. You will research as needed and document inquiries thoroughly.

The position is full-time and remote anywhere in the United States. Training lasts six weeks with extended hours; afterwards, standard schedule is 8:30am–5:00pm CT. Background checks may require US residency per CMS guidelines.