Phone Support Specialist - Fast, Courteous Customer Care

001 BlueCross and BlueShield of South Carolina; Florence (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Subsidized health plans

Dental and vision coverage

401k retirement savings plan with公司匹配

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers

Education Assistance

Service Recognition

National discounts

Job summary

BlueCross BlueShield of South Carolina is seeking a full-time Customer Service Associate in Florence, SC, to provide prompt and courteous responses to inquiries. The role is on-site at 200 N Dozier Blvd and requires documenting interactions, researching issues, and collaborating with other departments to resolve problems.

Candidates should have a High School Diploma or equivalent and strong verbal communication and customer service skills.

Qualifications

• High school diploma or equivalent.
• Excellent verbal communication and customer service mindset.
• Ability to operate multiple computer systems efficiently.

Responsibilities

• Respond to telephone inquiries accurately, promptly and courteously.
• Document inquiries and actions taken.
• Research and resolve inquiries with needed follow-up.
• Coordinate with other departments to resolve problems.
• Escalate or report fraudulent activities or system errors as needed.

Skills

Verbal communication

People skills

Stress management

Judgment

Customer service

Multi-system access

Education

High School Diploma or equivalent

Tools

Basic computer skills

Office equipment

Job description

BlueCross BlueShield of South Carolina is seeking a full-time Customer Service Associate in Florence, SC, to provide prompt and courteous responses to inquiries. The role is on-site at 200 N Dozier Blvd and requires documenting interactions, researching issues, and collaborating with other departments to resolve problems.

Candidates should have a High School Diploma or equivalent and strong verbal communication and customer service skills.