Customer Experience Advocate II

Southcarolinablues; Columbia (SC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401K

Job summary

BlueCross BlueShield of South Carolina in the United States seeks a Customer Service Advocate II to respond to customer inquiries with accuracy and courtesy. Responsibilities include documenting inquiries, researching complex cases, coordinating with other departments, and providing feedback to management.

Position requires 1 year claims processing or customer service experience, plus a High School Diploma or equivalent.

Qualifications

• 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
• High School Diploma or equivalent required.
• Strong communication and writing skills with attention to detail.
• Ability to maintain confidentiality and work under pressure.
• Familiarity with multiple computer systems and basic software.

Responsibilities

• Respond to customer inquiries promptly, accurately and courteously.
• Document inquiries accurately and maintain records.
• Research and resolve inquiries; coordinate with other departments.
• Provide feedback to management on customer problems and needs.
• Assist training and cross-training of new employees.

Skills

Excellent verbal and written communic

Spelling and grammar

Human relations and organizational

Handle high stress situations

Good judgment

Discretion with confidential info

Learn and operate multiple computer系统

Education

High School Diploma or equivalent

Associate Degree

Tools

Word processing

Spreadsheets

Database software

Standard office equipment

Job description

BlueCross BlueShield of South Carolina in the United States seeks a Customer Service Advocate II to respond to customer inquiries with accuracy and courtesy. Responsibilities include documenting inquiries, researching complex cases, coordinating with other departments, and providing feedback to management.

Position requires 1 year claims processing or customer service experience, plus a High School Diploma or equivalent.