Phone Support Specialist – Customer Care Pro

ourhrconnect; Florence (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401k with company match

Life Insurance

Paid time off

On-site cafeterias

Education assistance

Service recognition

National discounts

Job summary

BlueCross BlueShield of South Carolina seeks a customer service representative to provide prompt, accurate, and courteous responses to inquiries in our Florence, SC office. You will document interactions and collaborate with other departments to resolve issues.

The schedule is full-time, Monday–Friday, 8:00am–5:00pm, on-site at 200 N Dozier Blvd, Florence, SC. The role requires a High School Diploma or equivalent, excellent verbal communication, and the ability to learn multiple computer

Qualifications

• Required Education: High School Diploma or equivalent.
• Excellent verbal communication and strong customer service skills.
• Ability to learn and operate multiple computer systems.
• Good judgment and ability to handle high stress situations.

Responsibilities

• Respond to inquiries accurately, timely and courteously by phone, email or in person.
• Document inquiries and coordinate with other departments to resolve issues.
• Provide feedback to management and maintain records of complaints and actions taken.
• Follow policies, participate in process improvements and maintain productivity standards.
• Identify potential fraudulent activity and system errors and report promptly.

Skills

Excellent verbal communication

Strong human relations

Organizational skills

Ability to handle high stress

Good judgment

Strong customer service

Learn and operate multiple computer

Education

High School Diploma or equivalent

Tools

Basic computer operation

Standard office equipment

Job description

BlueCross BlueShield of South Carolina seeks a customer service representative to provide prompt, accurate, and courteous responses to inquiries in our Florence, SC office. You will document interactions and collaborate with other departments to resolve issues.

The schedule is full-time, Monday–Friday, 8:00am–5:00pm, on-site at 200 N Dozier Blvd, Florence, SC. The role requires a High School Diploma or equivalent, excellent verbal communication, and the ability to learn multiple computer