Customer Experience Advocate II

Southcarolinablues; Columbia (SC); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate II to provide prompt, accurate responses to customer inquiries across channels. This role requires research and deviation from scripts when needed, ensuring courteous service and thorough documentation.

Key duties include handling inquiries, coordinating with departments to resolve issues, and contributing to process improvements.

Qualifications

• High School Diploma or equivalent.
• 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
• Associate Degree preferred.
• 3 years of customer service or call center experience.

Responsibilities

• Respond to inquiries promptly and courteously by phone, email, web, or walk-in.
• Document inquiries accurately and perform necessary research.
• Coordinate with other departments to resolve problems.
• Provide feedback to management and assist with process improvements.
• Assist with training of new employees and cross-training.

Skills

Verbal communication

Written communication

Discretion

Stress management

Judgment

Multi-system learning

Teamwork

Education

High School Diploma

Bachelor’s degree acceptable

Associate Degree preferred

Tools

Basic computer skills

Office equipment

Word processing

Spreadsheets

Database software

Job description

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate II to provide prompt, accurate responses to customer inquiries across channels. This role requires research and deviation from scripts when needed, ensuring courteous service and thorough documentation.

Key duties include handling inquiries, coordinating with departments to resolve issues, and contributing to process improvements.