Remote Customer Sales & Service Specialist

Verizon Communications; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Job summary

Verizon Communications in Philadelphia, PA, is seeking a Customer Sales and Service Representative to handle inbound calls, assist customers with installations, billing, and service changes while proactively offering Verizon products and services. This remote role requires strong communication and sales skills and occasional in-person trainings.

The position emphasizes delivering first-class customer service, resolving inquiries, and meeting sales goals while maintaining effective customer

Qualifications

• Related Associate Degree or 2+ years’ relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services.
• Identifying customer needs and proactively offering our products and services.
• Contacting customers by phone or in writing concerning past due payments.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

Skills

Consultative selling

Customer empathy

Sales-oriented

Communication skills

Education

Associate degree

Job description

Verizon Communications in Philadelphia, PA, is seeking a Customer Sales and Service Representative to handle inbound calls, assist customers with installations, billing, and service changes while proactively offering Verizon products and services. This remote role requires strong communication and sales skills and occasional in-person trainings.

The position emphasizes delivering first-class customer service, resolving inquiries, and meeting sales goals while maintaining effective customer