Remote Customer Sales & Service Specialist

Verizon Communications; Freehold (NJ); On-site; USD 37,000 - 82,000; Full time

Job summary

Verizon Communications in Freehold, New Jersey is seeking a Customer Sales and Service Representative to handle inbound calls, assist customers with installations and service changes, and promote Verizon products. This remote role requires you to be the front line for first-class customer service and sales in a fast-paced environment.

Based in the Freehold area, you’ll identify customer needs, offer relevant solutions, and handle billing questions while maintaining strong relationships.

Qualifications

• Answer incoming calls about installation, disconnections, service changes.
• Identify customer needs and proactively offer products and services.
• Handle past due payments and resolve disputes.

Responsibilities

• Respond to customer requests and resolve inquiries.
• Offer Verizon products and services based on identified needs.
• Manage payments and collections when necessary.
• Ensure accurate service orders and documentation.

Skills

Customer service

Sales skills

Communication skills

Empathy

Education

Associate degree or 2+ years relevant experience

Job description

Verizon Communications in Freehold, New Jersey is seeking a Customer Sales and Service Representative to handle inbound calls, assist customers with installations and service changes, and promote Verizon products. This remote role requires you to be the front line for first-class customer service and sales in a fast-paced environment.

Based in the Freehold area, you’ll identify customer needs, offer relevant solutions, and handle billing questions while maintaining strong relationships.