Remote Customer Sales & Service Specialist

Verizon Communications; Morristown (NJ); On-site; USD 37,000 - 82,000; Full time

Job summary

Verizon Communications is seeking a Customer Sales and Service Representative for a remote role based in Morristown, NJ, with occasional trainings. You will handle inbound calls, identify customer needs, and promote Verizon products and services while delivering first-class service.

The position requires a consultative approach, strong communication, and the ability to manage multiple priorities. The role involves evenings, weekends, and holidays, with a weekly wage range noted for full-time

Qualifications

• Customer service call center experience preferred.
• Ability to sell products and services while solving issues.
• Demonstrated ability to communicate with detail and precision.

Responsibilities

• Answer incoming calls about installation, disconnection, changes to service, and Verizon products/services.
• Identify customer needs and proactively offer products and services.
• Contact customers about past due payments and resolve inquiries and disputes on service/billing.
• Verify order accuracy and make corrections as needed.
• Work evenings, weekends, holidays and unscheduled shifts as required.

Skills

Sales Experience

Customer Service

Communication Skills

Problem Solving

Call Center Experience

Collections Experience

Customer Service Skills

Detail-oriented

Education

Related Associate Degree or 2+ years’ relevant experience

Job description

Verizon Communications is seeking a Customer Sales and Service Representative for a remote role based in Morristown, NJ, with occasional trainings. You will handle inbound calls, identify customer needs, and promote Verizon products and services while delivering first-class service.

The position requires a consultative approach, strong communication, and the ability to manage multiple priorities. The role involves evenings, weekends, and holidays, with a weekly wage range noted for full-time