Customer Sales and Service Representative

Verizon; Morristown (NJ); Remote; USD 42,000 - 93,000; Full time

Job summary

Verizon is seeking a remote customer service representative to handle calls about installation, billing, and service changes while proactively offering products and solutions. You will be at the frontline of delivering exceptional service and helping customers stay connected.

The role emphasizes empathy, effective communication, and the ability to manage multiple priorities in a fast-paced environment. Training and occasional in-person sessions may be required.

Qualifications

• Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Responsibilities

• Answer incoming calls from customers about installation, disconnection, changes to service, and Verizon products and services.
• Identify customer needs and proactively offer our products and services.
• Contact customers by phone or in writing concerning past due payments.
• Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
• Verify service order accuracy and completeness and make corrections/changes as needed.
• Work evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

Skills

Customer service

Sales ability

Communication skills

Call center experience

Problem solving

Education

Associate degree or equivalent experience

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. So, it's even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You'll be at the heart of our customer service operations as you deliver first-class customer service in every interaction. In a fast-paced call center, you'll be solving customer issues and acting as a salesperson, product guru, billing expert, and more. You'll be the one on the front line to help us solve our customers' challenges---and deliver on our promise of superior customer service.Your responsibilities will include, but are not limited to:

• Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services.

• Identifying customer needs and proactively offering our products and services.

• Contacting customers by phone or in writing concerning past due payments.

• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.

• Verifying service order accuracy and completeness and making corrections/changes, as needed.

• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

What we're looking for...

You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters the most.

Even better if you have one or more of the following:

• Related Associate Degree or 2+ years' relevant experience.

• Customer Service call center experience.

• Previous collections experience.

• Experience with selling products and services.

• Customer service skills.

• Demonstrated ability to communicate with detail and precision.

You must live within 75 miles of the current reporting location for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings, etc.

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Where you'll be working

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

35

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, paid time off, adoption assistance and tuition assistance, we've got you covered with our award-winning total rewards package.

The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours.The weekly wage range for the location(s) listed on this job requisition based on a full-time schedule is: $809.50 - $1,791.50.