Remote Customer Retention & Support Specialist

Teleperformance USA; Utah; Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Retention Expert to be a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. You will resolve inquiries using a suite of web-based tools to ensure a seamless and positive customer experience.

This role is ideal for individuals passionate about service delivery in a high-velocity environment, with ongoing opportunities for growth, remote work flexibility, and a strong focus on

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Typing 25 wpm

Windows OS familiarity

Customer service mindset

Sales experience (preferred)

Education

High School Diploma or equivalent

6 months customer service experience

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Retention Expert to be a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. You will resolve inquiries using a suite of web-based tools to ensure a seamless and positive customer experience.

This role is ideal for individuals passionate about service delivery in a high-velocity environment, with ongoing opportunities for growth, remote work flexibility, and a strong focus on