Remote Customer Retention Specialist

Teleperformance USA; Wyoming (OH); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Flexible shifts

Work-from-home requirements

Job summary

Teleperformance USA is seeking a Customer Support Retention Expert to serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence in a high-velocity environment. This role focuses on resolving inquiries, protecting client relationships, and achieving first-call resolution while handling confidential information.

This position supports flexible shifts and work-from-home requirements, including reliable internet connectivity.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Typing 25 wpm

Windows proficiency

Communication skills

Teamwork

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Retention Expert to serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence in a high-velocity environment. This role focuses on resolving inquiries, protecting client relationships, and achieving first-call resolution while handling confidential information.

This position supports flexible shifts and work-from-home requirements, including reliable internet connectivity.