Remote Customer Retention Specialist

Teleperformance; United States; Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Pet insurance

FSA plans

Job summary

Teleperformance is seeking a Customer Support Retention Expert in the United States to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve questions and ensure a positive customer experience in a high-velocity environment.

We require at least 6 months of customer service experience, strong communication skills, and comfort with confidential information.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months of customer service experience.
• Ability to type at least 25 words per minute and handle confidential information.

Responsibilities

• Handle inbound and outbound customer inquiries with professional excellence.
• Provide excellent customer service through active listening and problem solving.
• Respond to inquiries, escalate when necessary, and track call information for auditing.
• Upsell if required and communicate effectively to resolve issues on first contact.

Skills

Customer service

Communication

Typing 25 wpm

Active listening

Handling confidential information

Education

High School Diploma or equivalent

Tools

Windows-based systems

Job description

Teleperformance is seeking a Customer Support Retention Expert in the United States to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve questions and ensure a positive customer experience in a high-velocity environment.

We require at least 6 months of customer service experience, strong communication skills, and comfort with confidential information.