Remote Customer Retention & Support Specialist

Teleperformance USA; Maine; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Retention Expert to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism to ensure a seamless customer experience.

The role requires strong communication, active listening, and the ability to resolve issues promptly, with a focus on first-call resolution. A high school diploma and at least 6 months of customer service experience are required, with remote work from Maine possible.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Active listening

Communication

Typing 25 WPM

Windows familiarity

Education

High School Diploma

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Retention Expert to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism to ensure a seamless customer experience.

The role requires strong communication, active listening, and the ability to resolve issues promptly, with a focus on first-call resolution. A high school diploma and at least 6 months of customer service experience are required, with remote work from Maine possible.