Remote Customer Retention Specialist — Training & Growth

Elevate Reach; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Training provided

Growth opportunities

Benefits package (health, dental, and

401(k) retirement plan

Job summary

Elevate Reach is hiring a Customer Retention Specialist to support client companies by preventing cancellations and maintaining relationships. This full-time, fully remote role operates on Elevate Reach's own team and focuses on retention conversations and solutions.

You will reach out to customers considering leaving, listen to their needs, and present clear options. Training and growth opportunities accompany a flexible, benefits-rich environment.

Qualifications

• 1+ years in customer service, retention, or sales.
• Calm, warm, and confident on the phone with good listening skills.
• Comfortable working toward weekly goals and has a quiet home workspace.

Responsibilities

• Reach out to customers who have asked to cancel or stopped using a service.
• Listen for the real reason, offer the right solution, and explain options clearly.
• Document conversations, follow up, and share patterns with the client team.

Skills

Customer service

Retention

Sales

Phone communication

Job description

Elevate Reach is hiring a Customer Retention Specialist to support client companies by preventing cancellations and maintaining relationships. This full-time, fully remote role operates on Elevate Reach's own team and focuses on retention conversations and solutions.

You will reach out to customers considering leaving, listen to their needs, and present clear options. Training and growth opportunities accompany a flexible, benefits-rich environment.