Customer Retention Specialist (Fully Remote)

Elevate Reach; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Training provided

Growth opportunities

Benefits package (health, dental, and

401(k) retirement plan

Job summary

Elevate Reach is hiring a Customer Retention Specialist to support client companies by preventing cancellations and maintaining relationships. This full-time, fully remote role operates on Elevate Reach's own team and focuses on retention conversations and solutions.

You will reach out to customers considering leaving, listen to their needs, and present clear options. Training and growth opportunities accompany a flexible, benefits-rich environment.

Qualifications

• 1+ years in customer service, retention, or sales.
• Calm, warm, and confident on the phone with good listening skills.
• Comfortable working toward weekly goals and has a quiet home workspace.

Responsibilities

• Reach out to customers who have asked to cancel or stopped using a service.
• Listen for the real reason, offer the right solution, and explain options clearly.
• Document conversations, follow up, and share patterns with the client team.

Skills

Customer service

Retention

Sales

Phone communication

Job description

• Elevate Reach is hiring a Customer Retention Specialist to support their client companies in keeping customers.
• This is a full-time, fully remote position on their own team.

What You'll Do:

• Reach out to customers who have asked to cancel or stopped using a service.
• Listen for the real reason, offer the right solution, and explain options clearly.
• Document conversations, follow up, and share patterns with the client team.

Who Fits:

• 1 or more years in customer service, retention, or sales.
• Calm, warm, and confident on the phone with good listening skills.
• Comfortable working toward weekly goals and has a quiet home workspace.

What's Offered:

• Training on retention conversations and the client's products.
• Skills that carry directly into sales and room to grow as the client base expands.
• Health, dental, and vision insurance, 401(k) retirement plan, and a flexible schedule.

Elevate Reach

Elevate Reach helps businesses keep their customers by managing retention conversations and reducing cancellations. They are a growing team offering fully remote positions with a focus on training and developing practical customer service and sales skills.