Customer Retention Specialist - State Farm Agent Team Member

Katherine Gomez - State Farm Agent; Kissimmee (FL); Presencial; USD 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Company parties

Free food & snacks

Free uniforms

Paid time off

Descripción de la vacante

Katherine Gomez - State Farm Agent in Kissimmee, FL is seeking a Customer Retention Specialist to support ongoing relationships, policy renewals, and outreach. This role emphasizes proactive engagement to help clients remain protected and informed.

You will communicate with existing customers about renewals and coverage options, review accounts, maintain accurate records, and collaborate with the team to meet retention goals. A strong service mindset and license eligibility are essential.

Formación

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilidades

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conocimientos

Interpersonal skills

Communication

Detail-oriented

Customer service experience

License eligibility

Descripción del empleo

Benefits

• Bonus based on performance
• Company parties
• Free food & snacks
• Free uniforms
• Paid time off

You May Be a Great Fit as a Customer Retention Specialist at Katherine Gomez - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 3221 s john young parkway Kissimmee, FL 34746

At Katherine Gomez - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.