Customer Retention Specialist - Renewals & Relationships

Katherine Gomez - State Farm Agent; Kissimmee (FL); Vor Ort; USD 38.000 - 48.000; Vollzeit

Benefits dieser Stelle

Bonus based on performance

Company parties

Free food & snacks

Free uniforms

Paid time off

Zusammenfassung

Katherine Gomez - State Farm Agent in Kissimmee, FL is seeking a Customer Retention Specialist to support ongoing relationships, policy renewals, and outreach. This role emphasizes proactive engagement to help clients remain protected and informed.

You will communicate with existing customers about renewals and coverage options, review accounts, maintain accurate records, and collaborate with the team to meet retention goals. A strong service mindset and license eligibility are essential.

Qualifikationen

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Aufgaben

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Kenntnisse

Interpersonal skills

Communication

Detail-oriented

Customer service experience

License eligibility

Jobbeschreibung

Katherine Gomez - State Farm Agent in Kissimmee, FL is seeking a Customer Retention Specialist to support ongoing relationships, policy renewals, and outreach. This role emphasizes proactive engagement to help clients remain protected and informed.

You will communicate with existing customers about renewals and coverage options, review accounts, maintain accurate records, and collaborate with the team to meet retention goals. A strong service mindset and license eligibility are essential.