Customer Retention Specialist - State Farm Agent Team Member

Joanna Kierys; Hinsdale (IL); Presencial; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid time off

Profit sharing

Training & development

401(k)

401(k) matching

Bonus based on performance

Resumo da oferta

Joanna Kierys State Farm Agency is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and office growth in Hinsdale, IL. The role emphasizes outreach, policy renewals, and maintaining strong client connections.

Ideal candidates are calm, community-minded professionals who build trust quickly, listen first, and guide customers to suitable coverage options while navigating changes with care and empathy. Flexible, from-home options available.

Qualificações

• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.
• Must speak Polish or Ukrainian.

Responsabilidades

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conhecimentos

Interpersonal skills

Problem solving

Communication

Listening skills

Customer experience focus

Insurance licenses

Polish/Ukrainian language

Descrição da oferta de emprego

Benefits

• Health insurance
• Paid time off
• Profit sharing
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance

You May Be a Great Fit as a Customer Retention Specialist at Joanna Kierys State Farm Agency if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 244 E Ogden Ave, Unit 11, Hinsdale IL 60521

At Joanna Kierys State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.
• Must speak Polish or Ukrainian

Flexible work from home options available.