Customer Retention Specialist - State Farm Agent Team Member

Nawrocki Insurance Agency Inc; Mount Prospect (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job summary

Casandra Nawrocki State Farm in Mount Prospect, IL is seeking a Customer Retention Specialist to nurture ongoing relationships and support office growth. You will focus on outreach, policy renewals, and proactive engagement to keep customers protected and satisfied.

Ideal candidates demonstrate strong people skills, the ability to listen first, and a genuine desire to help the community. Prior customer service or account management experience is preferred; license eligibility is required.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication skills

Active listening

Job description

Benefits:

• Free food & snacks


• Opportunity for advancement


• Paid time off


• Training & development

You May Be a Great Fit as a Customer Retention Specialist at Casandra Nawrocki State Farm if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.


• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.


• You’re a natural relationship-builder who earns trust quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently recommending solutions.


• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

350 W Kensington Rd. Mount Prospect, IL

At Nawrocki State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.


• Review accounts and assist with updates or changes as needed.


• Identify opportunities to enhance customer satisfaction and engagement.


• Maintain accurate records and documentation of interactions.


• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.


• Effective communication and listening skills.


• Detail-oriented with a focus on customer experience.


• Previous experience in customer service or account management preferred.


• Must be able to obtain applicable state insurance licenses.