Customer Retention Specialist - State Farm Agent Team Member

LaTorya Street; Oak Park (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Advancement opportunities

401(k) matching

Performance bonus

Job summary

Street Insurance Agency in Oak Park, IL seeks a Customer Retention Specialist to nurture ongoing customer relationships, manage renewals, and support office growth. The role emphasizes outreach, personalized service, and maintaining long-term client trust.

You will review policies, discuss coverage options, and collaborate with teammates to achieve retention and growth goals while delivering clear, empathetic guidance to clients.

Qualifications

• Strong interpersonal and problem-solving abilities
• Effective communication and listening skills
• Detail-oriented with a focus on customer experience
• Previous experience in customer service or account management preferred
• Must be able to obtain applicable state insurance licenses

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Identify coverage needs, conduct needs-based conversations, generate referrals and contribute to sales/retention goals.

Skills

Interpersonal skills

Communication

Listening

Problem solving

Customer service

Job description

Benefits:

• Opportunity for advancement
• 401(k) matching
• Bonus based on performance

You May Be a Great Fit as a Customer Retention Specialist at Street Insurance Agency if:

• You're the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You're a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Oak Park, IL

At Street Insurance Agency, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Identify coverage needs, conduct needs-based conversations, generate referrals and contribute to sales/retention goals.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.