Customer Loyalty & Renewal Specialist

Nawrocki Insurance Agency Inc; Mount Prospect (IL); Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Zusammenfassung

Casandra Nawrocki State Farm in Mount Prospect, IL is seeking a Customer Retention Specialist to nurture ongoing relationships and support office growth. You will focus on outreach, policy renewals, and proactive engagement to keep customers protected and satisfied.

Ideal candidates demonstrate strong people skills, the ability to listen first, and a genuine desire to help the community. Prior customer service or account management experience is preferred; license eligibility is required.

Qualifikationen

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Aufgaben

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Kenntnisse

Interpersonal skills

Problem-solving

Communication skills

Active listening

Jobbeschreibung

Casandra Nawrocki State Farm in Mount Prospect, IL is seeking a Customer Retention Specialist to nurture ongoing relationships and support office growth. You will focus on outreach, policy renewals, and proactive engagement to keep customers protected and satisfied.

Ideal candidates demonstrate strong people skills, the ability to listen first, and a genuine desire to help the community. Prior customer service or account management experience is preferred; license eligibility is required.