Relationship-Driven Customer Retention Specialist

Ian Minnigerode - State Farm Agent; St. Louis (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Paid time off

Competitive salary

Opportunity for advancement

Job summary

Ian Minnigerode - State Farm Agent is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. The role focuses on outreach, policy renewals, and relationship maintenance, helping families protect what matters most. We value calm, caring, and clear guidance for customers facing life events.

You will work with a friendly team in St. Louis, MO, and help strengthen trust with clients through proactive communication and thoughtful service.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Excellent communication and active listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.

Skills

Interpersonal skills

Problem-solving

Communication

Listening

Customer service

Tools

CRM software

Job description

Ian Minnigerode - State Farm Agent is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. The role focuses on outreach, policy renewals, and relationship maintenance, helping families protect what matters most. We value calm, caring, and clear guidance for customers facing life events.

You will work with a friendly team in St. Louis, MO, and help strengthen trust with clients through proactive communication and thoughtful service.