Remote Customer Success Executive: Renewal & Growth

MPLC; Los Angeles (CA); Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Remote located in the United States

Comprehensive health insurance package

401(k) retirement plan

15 days paid vacation

Job summary

MPLC is seeking a proactive Customer Success professional in the United States to own a portfolio of existing customers, minimize churn, and drive renewal and expansion revenue. You will ensure coverage for every customer site and location and handle renewal objections, staying aligned with Legal and Finance on deal amendments.

This role values 2–5 years in customer success, account management, or licensing, proficiency with CRM tools, and comfort with high-volume outbound calls.

Qualifications

• 2–5 years of experience in customer success, account management, or licensing.
• Experience handling renewals, mitigating churn.
• Strong organizational skills and attention to detail.
• Comfort working with client contacts at varying seniority.
• Proficient with CRM tools.
• Comfortable with high-volume outbound calls.
• Experience with licensing, media, or IP is a plus.

Responsibilities

• Own a portfolio of existing customers and drive renewals and expansion revenue.
• Confirm that every customer site and location is covered by the license.
• Proactively check in with customers ~90 days before renewal to ensure coverage.
• Monitor usage declarations against public sources and provide compliance assurance.
• Coordinate with Legal and Finance on deal amendments and documentation.

Skills

Customer success

Account management

Licensing

CRM tools

Outbound calls

Renewals

Tools

CRM software

Job description

MPLC is seeking a proactive Customer Success professional in the United States to own a portfolio of existing customers, minimize churn, and drive renewal and expansion revenue. You will ensure coverage for every customer site and location and handle renewal objections, staying aligned with Legal and Finance on deal amendments.

This role values 2–5 years in customer success, account management, or licensing, proficiency with CRM tools, and comfort with high-volume outbound calls.