Remote Customer Representative | Training Provided

AIL; St. Louis (MO); Remote; USD 30,000 - 80,000; Full time

Benefits offered by this job

100% Remote

Training & mentorship

Licensing guidance

Flexible scheduling

Job summary

AO Globe Life is seeking motivated, service‑oriented professionals to join our growing virtual team as Remote Representatives. In this fully remote role, you'll meet clients via Zoom and phone, explain insurance options, assist with enrollment, and provide ongoing client support.

No prior insurance experience is required. We offer comprehensive training, mentorship, licensing guidance, flexible scheduling, performance bonuses, and ongoing professional development to help you advance.

Responsibilities

• Meet with clients through scheduled Zoom and phone appointments
• Explain available life, accident, and health insurance benefits
• Assist clients with enrollment and required documentation
• Provide needs-based recommendations and ongoing client support
• Maintain timely follow-up communication and accurate client records

Job description

Remote Customer Representative | Training Provided

Company:AO Globe Life
Location:100% Remote – United States
Job Type:Full-Time | Flexible Schedule | Training & Mentorship Provided
Experience Level:Entry-Level Candidates Welcome

Build a Career with Flexibility, Purpose & Growth

Are you looking for awork-from-home careerwhere you can help people, build professional skills, and create long-term earning and advancement opportunities?

AO Globe Life is seeking motivated, service-oriented professionals to join our growing virtual team asRemote Representatives. In this role, you'll meet with clients through scheduled Zoom and phone appointments, explain available life, accident, and supplemental health insurance benefits, assist with enrollment, and provide ongoing client support.

We proudly serve working families, including veterans, labor union members, credit union members, association members, and their families.

Whether you're beginning a new career or bringing experience from customer service, healthcare, retail, hospitality, banking, education, military service, administration, financial services, or sales, we provide thetraining, mentorship, licensing guidance, and ongoing supportto help you develop professionally.

No prior insurance experience is required.

Opportunity Highlights

• 100% Remote – Work From Home
• Qualified Client Opportunities Provided
• No Lead Purchasing Required
• Weekly Performance-Based Compensation
• Performance Bonuses & Renewal Income Opportunities
• Comprehensive Training & Mentorship
• Flexible Scheduling
• Leadership Development & Career Advancement

About AO Globe Life

For more than 70 years, our organization has helped provide supplemental insurance benefits to working families throughout North America.

Our representatives focus on educating clients, understanding their individual needs, and helping families make informed decisions about financial protection.

Our culture emphasizesintegrity, exceptional service, accountability, mentorship, continuous development, and performance-based advancement.

Our Mission

Protect Every Child. Serve All Working People.

What You'll Do

As aRemote Insurance Representative, you'll combine customer service, relationship building, benefits education, and consultative sales while working in a fully virtual environment.

Client Service & Consultations

• Meet with clients through scheduled Zoom and phone appointments
• Connect with individuals and families seeking information about available benefits
• Learn about each client's needs, priorities, and financial protection goals
• Explain life, accident, and supplemental health insurance options clearly
• Answer questions regarding coverage, benefits, and policy features
• Provide needs-based recommendations
• Guide clients through applications and enrollment
• Assist with required documentation

Ongoing Client Support

• Build long-term relationships through professionalism and exceptional service
• Conduct policy reviews when appropriate
• Assist clients with beneficiary updates and service requests
• Maintain timely follow-up communicationKeep accurate digital client records
• Deliver professional service before, during, and after enrollment
• Follow applicable company procedures and regulatory requirements

Professional Development

• Participate in virtual onboarding and training
• Attend weekly coaching and development sessions
• Receive mentorship from experienced leaders
• Strengthen communication, presentation, and relationship-management skills
• Develop insurance product and industry knowledge
• Participate in leadership development opportunities

Why Join AO Globe Life?

100% Remote Work

Build your career from home while remaining connected to a collaborative virtual organization.

• Work remotely within the United States
• No daily commute
• Virtual client appointments
• Digital business and communication tools
• Remote coaching, mentorship, and team support

Qualified Client Opportunities

Representatives have access to client opportunities that can include individuals who have requested information regarding available benefits.

This allows you to focus on:

• Client consultations
• Benefits education
• Relationship building
• Needs-based recommendations
• Enrollment assistance
• Long-term customer service

No purchasing leads is required.

Weekly Performance-Based Compensation

This is aninsurance sales opportunity with performance-based compensation rather than a traditional hourly wage or salary.

Earning opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Leadership incentives
• Performance recognition

There is no predetermined earnings ceiling; however, income is directly related to individual activity, production, and results.

Individual earnings vary. No specific income level is guaranteed.

Training, Mentorship & Licensing Support

No Insurance Experience Required

We welcome candidates from a variety of professional backgrounds.

Training and development may include:

• Structured virtual onboarding
• Product and benefits education
• Client needs assessment
• Customer service development
• Consultative sales training
• Virtual presentation skills
• Enrollment systems and procedures
• Relationship management
• Weekly coaching
• One-on-one mentorship
• Leadership development

Candidates who are not currently licensed will receiveguidance through the applicable state Life & Health Insurance licensing process.

Career Advancement

AO Globe Life provides opportunities for representatives who demonstrate strong performance, professionalism, consistency, and leadership potential to continue developing their careers.

Potential advancement opportunities may include:

• Training and mentorship
• Team development
• Leadership
• Management
• Advanced professional development
• Senior leadership pathways

Advancement is based onperformance, initiative, results, and demonstrated leadership—not simply tenure.

Benefits & Professional Support

Qualifying representatives may have access to:

• Health insurance reimbursement program
• Company-supported life insurance
• Renewal and residual income opportunities
• OPEIU Local 277 representation, where applicable
• Leadership development programs
• Professional conferences and events
• Virtual business technology and resources

Program eligibility and qualification requirements may apply.

Recognition & Incentives

Outstanding performance may qualify representatives for:

• Company-sponsored incentive travel
• Leadership conferences
• Performance bonuses
• Recognition programs and awards
• Professional development experiences
• Additional advancement opportunities

Who We're Looking For

Successful candidates typically demonstrate:

• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Positive, professional attitude
• Self-motivation and accountability
• Strong organization and time-management skills
• Confidence communicating with clients through Zoom and phone
• Ability to explain information clearly and professionally
• Basic computer proficiency
• Comfort learning virtual systems and CRM technology
• Coachability and willingness to learn
• Professionalism, reliability, and integrity
• Goal-oriented mindset and strong work ethic

Experience That Transfers Well

Experience in any of the following areas is beneficial butnot required:

• Customer Service
• Client Services
• Sales
• Insurance
• Financial Services
• Banking
• Healthcare
• Retail
• Hospitality
• Education
• Military
• Administrative Support
• Call Center Operations
• Account Management
• Business Development

We valuecommunication skills, professionalism, work ethic, integrity, and coachabilityas much as previous industry experience.

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop with webcam and microphone capability
• Maintain reliable high-speed internet
• Maintain a quiet, professional workspace
• Be comfortable conducting virtual client appointments
• Be willing to complete required training
• Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Licensing guidance is available for candidates who are not currently licensed.

Interview Process

Qualified candidates will complete abrief career overview covering the position, client responsibilities, performance-based compensation, licensing requirements, training, and career opportunities.

Candidates interested in continuing will then have the opportunity to schedule alive Zoom interview with our hiring team.

The interview process is conducted virtually for convenience and accessibility.

Ready to Build Your Future?

Work From Home. Help Families. Build Relationships. Grow Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

Be at least 18 years of age and legally eligible to work in the United States
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.