Remote Customer Relationship & Retention Specialist

somewhere; United States; Remote; USD 22,000 - 33,000; Full time

Job summary

somewhere in the United States is seeking a Customer Relationship Manager to deepen relationships with existing clients from a remote LATAM base. The role centers on retention, relationship management, and uncovering opportunities within current accounts.

You will engage customers via video, calls, and email, coordinate regular check-ins, and learn each client’s product usage to tailor offerings. Strong CRM skills and English communication are essential.

Qualifications

• Exceptional video presence with the ability to quickly build rapport.
• Excellent spoken and written English.
• Friendly, confident, and professional demeanor.
• Naturally curious, a good listener, and comfortable starting conversations.
• Highly organized with strong follow-up skills.
• Proficiency in CRM systems and video meeting software.
• Sales or account management experience is beneficial but not required.

Responsibilities

• Build relationships with existing customers through video calls, phone, and email.
• Conduct regular customer check-ins and account reviews.
• Learn about customer businesses and their current product usage.
• Introduce customers to new product launches and additional offerings.
• Identify opportunities and facilitate connections between customers and technical sales experts.
• Handle customer requests, questions, and follow-ups.
• Maintain accurate customer contacts, notes, and account data.
• Proactively reconnect with inactive customers.

Skills

Video presence

English fluency

Communication

Organizational skills

CRM proficiency

Sales knowledge helpful

Tools

CRM software

Microsoft Teams

Google Calendar

Excel

Job description

somewhere in the United States is seeking a Customer Relationship Manager to deepen relationships with existing clients from a remote LATAM base. The role centers on retention, relationship management, and uncovering opportunities within current accounts.

You will engage customers via video, calls, and email, coordinate regular check-ins, and learn each client’s product usage to tailor offerings. Strong CRM skills and English communication are essential.