Customer Relationship Manager | 21158

somewhere; United States; Remote; USD 22,000 - 33,000; Full time

Job summary

Unknown Company is seeking a Customer Relationship Manager to deepen relationships with existing customers, focusing on retention and value expansion. This remote role centers on understanding client usage and aligning offers to their needs.

You will conduct regular check-ins, coordinate with sales engineers and the product team, and ensure accurate account data while promoting new launches.

Qualifications

• Excellent spoken and written English.
• Highly organized with strong follow-up skills.
• Experience with CRM systems is preferred.
• Sales or account management experience is beneficial but not required.

Responsibilities

• Build relationships with existing customers through video calls, phone, and email.
• Conduct regular customer check-ins and account reviews.
• Learn about customer businesses and their current product usage.
• Introduce customers to new product launches and additional offerings.
• Identify opportunities and connect customers with technical sales experts.
• Handle customer requests, questions, and follow-ups.
• Maintain accurate customer contacts, notes, and account data.
• Proactively reconnect with inactive customers.

Skills

Video presence

English fluency

CRM proficiency

Organizational skills

Follow-up skills

Communication

Tools

CRM systems

Microsoft Teams

Google Calendar

Excel

Job description

Job Title: Customer Relationship Manager

Target Salary Range: $2,000–$3,000 per month

Location: Remote (South America / Latin America only)

Working Hours: 8:00 a.m. to 4:00 p.m. Central Time (U.S.)

Purpose of the Role

Our client is seeking an outgoing and organized Customer Relationship Manager to build stronger relationships with existing customers. This is not a cold-calling position; the sales team brings in new business, and your focus will be on retention, relationship management, and uncovering new opportunities within the existing base.

Key Responsibilities

• Build relationships with existing customers through video calls, phone, and email.
• Conduct regular customer check-ins and account reviews.
• Learn about customer businesses and their current product usage.
• Introduce customers to new product launches and additional offerings.
• Identify opportunities and facilitate connections between customers and technical sales experts.
• Handle customer requests, questions, and follow-ups.
• Maintain accurate customer contacts, notes, and account data.
• Proactively reconnect with inactive customers.

Requirements and Competencies

• Exceptional video presence with the ability to quickly build rapport.
• Excellent spoken and written English.
• Friendly, confident, and professional demeanor.
• Naturally curious, a good listener, and comfortable starting conversations.
• Highly organized with strong follow-up skills.
• Proficiency in CRM systems and video meeting software.
• Sales or account management experience is beneficial but not required.
• Tools Required: CRM systems, Microsoft Teams, Google Calendar, Excel, and other standard business software