Remote Customer Success & Retention Manager

somewhere; United States; Remote; USD 22,000 - 33,000; Full time

Job summary

Unknown Company is seeking a Customer Relationship Manager to deepen relationships with existing customers, focusing on retention and value expansion. This remote role centers on understanding client usage and aligning offers to their needs.

You will conduct regular check-ins, coordinate with sales engineers and the product team, and ensure accurate account data while promoting new launches.

Qualifications

• Excellent spoken and written English.
• Highly organized with strong follow-up skills.
• Experience with CRM systems is preferred.
• Sales or account management experience is beneficial but not required.

Responsibilities

• Build relationships with existing customers through video calls, phone, and email.
• Conduct regular customer check-ins and account reviews.
• Learn about customer businesses and their current product usage.
• Introduce customers to new product launches and additional offerings.
• Identify opportunities and connect customers with technical sales experts.
• Handle customer requests, questions, and follow-ups.
• Maintain accurate customer contacts, notes, and account data.
• Proactively reconnect with inactive customers.

Skills

Video presence

English fluency

CRM proficiency

Organizational skills

Follow-up skills

Communication

Tools

CRM systems

Microsoft Teams

Google Calendar

Excel

Job description

Unknown Company is seeking a Customer Relationship Manager to deepen relationships with existing customers, focusing on retention and value expansion. This remote role centers on understanding client usage and aligning offers to their needs.

You will conduct regular check-ins, coordinate with sales engineers and the product team, and ensure accurate account data while promoting new launches.