Customer Relationship Manager (2) - 65718067801

somewhere; United States; Remote; USD 22,000 - 33,000; Full time

Job summary

somewhere in the United States is seeking a Customer Relationship Manager to deepen relationships with existing clients from a remote LATAM base. The role centers on retention, relationship management, and uncovering opportunities within current accounts.

You will engage customers via video, calls, and email, coordinate regular check-ins, and learn each client’s product usage to tailor offerings. Strong CRM skills and English communication are essential.

Qualifications

• Exceptional video presence with the ability to quickly build rapport.
• Excellent spoken and written English.
• Friendly, confident, and professional demeanor.
• Naturally curious, a good listener, and comfortable starting conversations.
• Highly organized with strong follow-up skills.
• Proficiency in CRM systems and video meeting software.
• Sales or account management experience is beneficial but not required.

Responsibilities

• Build relationships with existing customers through video calls, phone, and email.
• Conduct regular customer check-ins and account reviews.
• Learn about customer businesses and their current product usage.
• Introduce customers to new product launches and additional offerings.
• Identify opportunities and facilitate connections between customers and technical sales experts.
• Handle customer requests, questions, and follow-ups.
• Maintain accurate customer contacts, notes, and account data.
• Proactively reconnect with inactive customers.

Skills

Video presence

English fluency

Communication

Organizational skills

CRM proficiency

Sales knowledge helpful

Tools

CRM software

Microsoft Teams

Google Calendar

Excel

Job description

Job Title: Customer Relationship Manager

Target Salary Range: $2,000–$3,000 per month

Location: Remote (South America / Latin America only)

Working Hours: 8:00 a.m. to 4:00 p.m. Central Time (U.S.)

Purpose of the Role

Our client is seeking an outgoing and organized Customer Relationship Manager to build stronger relationships with existing customers. This is not a cold-calling position; the sales team brings in new business, and your focus will be on retention, relationship management, and uncovering new opportunities within the existing base.

Key Responsibilities

• Build relationships with existing customers through video calls, phone, and email.
• Conduct regular customer check-ins and account reviews.
• Learn about customer businesses and their current product usage.
• Introduce customers to new product launches and additional offerings.
• Identify opportunities and facilitate connections between customers and technical sales experts.
• Handle customer requests, questions, and follow-ups.
• Maintain accurate customer contacts, notes, and account data.
• Proactively reconnect with inactive customers.

Requirements and Competencies

• Exceptional video presence with the ability to quickly build rapport.
• Excellent spoken and written English.
• Friendly, confident, and professional demeanor.
• Naturally curious, a good listener, and comfortable starting conversations.
• Highly organized with strong follow-up skills.
• Proficiency in CRM systems and video meeting software.
• Sales or account management experience is beneficial but not required.
• Tools Required: CRM systems, Microsoft Teams, Google Calendar, Excel, and other standard business software