Remote Customer Programs Analyst I – Order & Delivery

Celestica; Orlando (FL); Remote; USD 61,000 - 81,000; Full time

Job summary

Celestica is seeking a results-driven professional to manage customer orders, monitor status, and resolve issues affecting on-time delivery. You will coordinate with internal teams, research root causes, and maintain comprehensive performance reports.

The role emphasizes data accuracy, contract knowledge, and effective communication with customers while supporting continuous process improvements in a remote setup.

Qualifications

• Understanding of manufacturing processes, schedules and logistics.
• Awareness of business issues in manufacturing.
• Knowledge of customer contracts and terms.
• Excellent customer contact, negotiation and problem resolution skills.
• Strong presentation, database management and computer skills.
• Ability to use Access, Excel, Word and PowerPoint accurately.
• Ability to enter detailed data into databases quickly and accurately.
• Ability to manage multiple detailed projects under tight deadlines.
• Strong written and verbal communication with diverse customers.

Responsibilities

• Participates as interface between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Coordinates with customers to resolve issues affecting on-time delivery.
• Communicates requirements in production meetings.
• Researches issues (material, forecast, EDI) and coordinates resolution.
• Maintains issues, complaints and corrective actions for reporting.
• Enters data into databases ensuring root cause is reached.

Skills

Manufacturing knowledge

Scheduling

Customer contracts

Negotiation

Communication

Database skills

MS Office

Data entry

Project management

Education

Bachelor's degree

Tools

Access

Excel

Word

PowerPoint

Job description

Celestica is seeking a results-driven professional to manage customer orders, monitor status, and resolve issues affecting on-time delivery. You will coordinate with internal teams, research root causes, and maintain comprehensive performance reports.

The role emphasizes data accuracy, contract knowledge, and effective communication with customers while supporting continuous process improvements in a remote setup.