Remote Delivery Operations & KPI Analyst

Floor & Decor; Atlanta (GA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision insurance

Job summary

Floor & Decor is seeking a Customer Delivery Operations Analyst to support Local, LTL, and Same-Day services, optimizing carrier operations and SLA adherence. You will help manage the carrier base, monitor performance, and drive efficiency through data analysis and reporting.

This role requires a Bachelor's degree, 3+ years in logistics, strong Excel skills, and the ability to coordinate across warehouses, stores, e-commerce platforms, and carriers to resolve delivery challenges and improve

Qualifications

• Bachelor’s degree or equivalent experience.
• Three years of logistics, supply chain, or operations management.
• Strong problem solving and team-building skills.
• Proficiency in Excel and data analysis.
• Understanding of logistics processes and supply chain principles.
• Strong organizational and customer service skills.
• Ability to multi-task and meet deadlines in a fast-paced environment.
• Experience creating and maintaining KPIs and operational reporting.

Responsibilities

• Develop, implement, and maintain SLAs and SOPs for carrier operations.
• Provide data for monthly and quarterly reviews to assess carrier performance and identify improvement opportunities.
• Optimize carrier utilization, support with routing, and deployment for operational efficiency.
• Act as a liaison between warehouses, stores, e-commerce platforms, and carriers to resolve delivery challenges effectively.
• Understanding the claims process, including investigating and resolving delivery-related claims and ensuring timely communication with all stakeholders.
• Identify and implement process improvements to enhance delivery efficiency and customer satisfaction.
• Analyze market volumes and recommend equipment needs, providing financial data.
• Implement and train internal teams and carrier partners to elevate operational standards.
• Utilize analytical skills to evaluate financial data and support the organization in making informed decisions that align with customer expectations.

Skills

Problem solving

Team building

Organizational skills

Multi-tasking

KPI reporting

Education

Bachelor's degree

Tools

Excel

Data analysis tools

Job description

Floor & Decor is seeking a Customer Delivery Operations Analyst to support Local, LTL, and Same-Day services, optimizing carrier operations and SLA adherence. You will help manage the carrier base, monitor performance, and drive efficiency through data analysis and reporting.

This role requires a Bachelor's degree, 3+ years in logistics, strong Excel skills, and the ability to coordinate across warehouses, stores, e-commerce platforms, and carriers to resolve delivery challenges and improve